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Shipping

The shipment will be handled   by express courier, and the shipping cost will be indicated on the checkout   page before completing the payment. If you have any doubts, feel free to   contact us at info@arteficeatelier.com.

Delivery

• Delivery times, purely indicative, vary from 1 to   3 days if the item is ready in stock or from 15 days to 3 months if it is to   be produced, always after order confirmation. These times may vary due to   force majeure or due to traffic conditions and road conditions in general or   by order of the Authorities.
• If payment is made by bank transfer, the shipping   time starts from the time of receipt of the transfer.

Payment can be made by credit card, bank transfer or PayPal. Artefice Atelier accepts the following credit cards: Visa, Mastercard and American Express.

In the case of persons with VAT registration number, we remind you that the invoice must be requested at the time of purchase, in the shopping cart section via the "add a note" link, communicating the company name and VAT number. Under no circumstances will invoices be issued after the shipment of the material (art. 22 dpr 633 VAT).

All transactions are secure: the Artefice Atelier site is equipped with the SSL encryption system that guarantees maximum protection of personal and payment data.

In order to proceed with the order, payment by bank transfer must be received by Artefice Atelier within and no later than 5 working days. The products will be prepared for shipment as soon as the payment has been successfully made.

Each work is a unique   piece made ad hoc by our craftsmen, so delivery times can vary from 15 days   to 3 months.

You can return the purchased Products within 10 working days from receipt of the goods, without needing to specify a reason. You will be refunded the amounts paid, except for the delivery and return costs of the goods, which remain your responsibility. For further details, please refer to the Terms & Conditions page.